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Projects
Sarah Manthey

IBM: Customer Experience at its best

Redefining the challenge to enable even better results: the SUGAR Team of IBM was seeking to get the most of their challenge and enabling the best customer experiences for IBM. All of this was possible due to a strong and open connection within the interdisciplinary team – which is one of the main elements of the Design Thinking process, they relied on (Hasso Plattner Institute, 2020). But how did they even identify that a re-definition was needed and how did they proceed?

Projects
Konstantin Merz

HUK-COBURG 2020/21

An industry exposed to radical change It is becoming increasingly important for insurance companies to understand their customers holistically, including their habits and preferences. This

Inspiration
Niels Feldmann

Overcoming Conventional Thinking (IV)

Teaching others to fully leverage their creative potential is about challenging given tasks and obvious perspectives. Prof. Marcel van Eeden explains how he encourages his students to develop their own creativity approaches

Inspiration
Niels Feldmann

Overcoming Conventional Thinking (III)

Sources of Inspiration Are there any further sources of inspiration for the artist Marcel van Eeden? Is there any approach to fall back to in

Inspiration
Niels Feldmann

Overcoming Conventional Thinking (II)

Overcoming format restrictions We understood how important it is to create an pointed but unusual problem definition. In the second part of Overcoming Conventional Thinking

Inspiration
Niels Feldmann

Overcoming Conventional Thinking (I)

A Conversation with Prof. Marcel van Eeden Have you ever wondered how something new can emerge from a topic that has already been taken up

Pitch at Netzstrategen
SDT in the Media
Niels Feldmann

SDT at Netzstrategen’s afterwork event #nmfka

On Tuesday, September 14 Niels Feldmann presented the Service Design Thinking / SUGAR program at the afterwork event #nmfka (netzstrategen machen feierabend karlsruhe) organized by

Center Piece X
Projects
Niels Feldmann

The Museum in the Digital Space

Museums strive for more presence in the everyday life of the population. In a joint project wit the Baden State Museum in Karlsruhe we have developed a solution for the creation of digital content that appeals to citizens and museums alike: Center Piece X

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